Last updated: 6 October 2026
This policy explains how Dr Gaurav Patodia, the personal operator of drgauravpatodia.com, handles information collected through this website.
1. Information we collect
When you submit an enquiry, request an appointment or request a downloadable guide, we collect the details you provide. These include your name, telephone number, email address and message.
Our website forms do not accept photograph or medical-report uploads. Please avoid including unnecessary sensitive information in your message.
Website hosting and connected services may also process technical information, such as your IP address, browser, device information and pages visited.
2. How we use your information
We use information relevant to your request to:
- Respond to enquiries and discuss consultation options.
- Contact you by telephone, WhatsApp or email about appointment arrangements.
- Deliver educational guides you request.
- Operate, secure and improve the website.
- Understand website traffic and measure advertising performance.
Submitting an appointment request does not guarantee or confirm an appointment.
3. Enquiry handling and access
Form submissions go to Dr Gaurav Patodia’s email. Dr Patodia and authorised reception staff may access enquiry details when needed to respond or arrange appointments.
Website hosting, email delivery and form services may process information as part of providing their services. Access should extend only to what is necessary for the relevant task.
4. Promotional communications
Occasional offers or promotional messages are separate from communications needed to answer your enquiry or arrange a consultation.
We will seek your separate permission before using your contact details for promotional messages. Choosing not to receive promotions will not affect your ability to enquire or seek care.
You may withdraw marketing permission by replying to a message or contacting us using the details below.
5. Cookies, analytics and advertising
The website uses Google Analytics, Google Ads tracking and embedded YouTube videos.
These services may use cookies or similar technologies to process information about your device, browsing activity and interactions with the website. This helps measure visits, advertising performance and video engagement.
Google and other service providers may process information on servers outside India under their own privacy policies.
You can manage cookies through your browser settings. Blocking cookies may affect some website features. Cookie notices and consent controls, where applicable, supplement this policy.
6. WhatsApp and external consultations
Clicking a WhatsApp link or visiting the external video-consultation platform takes you to a third-party service.
Information you provide directly to those services—including messages, consultation records or payment details—is also subject to their privacy policies and terms.
This website does not collect consultation payments directly. Please review the external platform’s policies before submitting information or paying.
7. Disclosure of information
We do not sell enquiry information.
Where necessary to operate the website, deliver communications or support your request, we may share information with service providers. We may also disclose it where required by law or necessary to address a lawful request.
We will address any additional use or disclosure requiring your permission separately.
8. Retention
We retain enquiry information only for as long as reasonably necessary to respond, arrange consultations, maintain relevant records or meet applicable legal obligations.
The website does not currently specify a fixed retention period for enquiries that do not lead to treatment.
If an enquiry becomes part of your clinical care, the resulting medical records may be subject to separate professional and legal retention requirements.
9. Security
Reasonable safeguards should be maintained to protect personal information and restrict unauthorised access.
No internet transmission or electronic storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through general enquiry channels.
10. Your choices and requests
You may contact us to request access to or correction of information you have submitted. You may also withdraw permission for optional communications or request deletion where applicable.
We may need to retain some information for clinical, legal or other legitimate obligations. We may need to verify your identity before acting on a request.
11. Children’s information
A parent or legal guardian should submit enquiries concerning a child. Please provide only the information needed to respond to the enquiry.
12. Patient photographs and testimonials
Submitting an enquiry does not authorise publication of your identity, photographs, medical details or testimonial.
We must address permission for any public use of patient material separately from enquiry handling and consent to treatment.
13. Updates and contact
We may revise this policy when website services or information-handling practices change. The updated date will appear above.
For privacy questions, requests or complaints, contact:
Dr Gaurav Patodia
Dermacure Clinics
Bank More, Dhanbad, Jharkhand, India
Email: contact@drgauravpatodia.com
Phone / WhatsApp: +91 8789793236